Return & Refund Policy

At Magnet Mama, each product is custom-made and personalised specifically for you. Because of the unique nature of our products, we are unable to accept returns, exchanges, or offer refunds for change of mind or customer ordering errors.

Custom Orders

Please review all photos, spelling, custom details, and order information carefully before submitting your order. Once your order has been placed and production has started, changes or cancellations may not be possible.

As all items are made to order, we do not accept returns or provide refunds for:

• Change of mind
• Incorrect photo uploads
• Spelling or personalisation errors submitted by the customer
• Incorrect product selections or quantities ordered

Damaged, Faulty, or Incorrect Orders

As each order is produced by hand-manufacturing your satisfaction is important to us. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please email or Whatsapp us with:

• Your order number
• A description of the issue
• Clear photos showing the damage or error

Once reviewed, we will gladly offer a replacement or store credit refund where appropriate.

Order Cancellations

Because we begin processing custom orders quickly, cancellations are only possible within 2 hours of placing your order. After this time, your order may already be in production and cannot be cancelled.

Need Help?

If you have any questions or concerns about your order, please email us at magnetmama@outlook.com or Whatsapp to 0714298892 and we’ll do our best to assist you.

Thank you for supporting our small business and trusting us to create something special for you.